Step 7 6sl3 544-0fb21-1f Hardware Update

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This commodity is intended for a beginning to intermediate computer user.

Symptoms

After you lot install a Windows Vista Service Pack on a figurer that is running Windows Vista, a hardware device does not work correctly. Additionally, if you open Device Director, you might come across an assertion signal side by side to the proper noun of the hardware device.

Resolution

The device driver might not be installed or it might not be installed correctly. Follow these steps to determine whether Device Manager can find the device and to install or reinstall the device driver as necessary:

Pace one: Make up one's mind whether the device driver is establish in Device Manager

1. Click Start , type Device Manager in the Showtime Search box, then press ENTER.

2. Click Continue. The Device Manager dialog box is displayed.

   
   If yous are prompted for an ambassador countersign or for a confirmation, blazon the countersign, or click Continue.

3. In the listing of device types, click the type of device, and and then locate the specific device that is not performance.

   • If an exclamation betoken appears next to the name of the device that is not operation, Device Manager cannot find the device driver. Go to footstep 3, "Use Windows Update to detect a device driver."

   • If no exclamation point appears next to the name of the device that is not functioning correctly, go to step 2, "Uninstall and reinstall the device drivers."

4. Shut Device Manager.

Pace 2: Uninstall and reinstall the device drivers

If no exclamation point appears next to the name of the device and the device does not function correctly, manually uninstall and reinstall the device drivers. To exercise this, follow these steps:

1. Click Start , type Device Director in the Start Search box, and then printing ENTER.

2. Click Go along. The Device Manager dialog box is displayed.

   
   If yous are prompted for an ambassador password or for a confirmation, type the password, or click Continue.

3. In the listing of device types, click the kind of device, and then locate the specific device that is not functioning.

4. Correct-click the device, and and so click Properties.

5. Click the Driver tab.

6. Click Uninstall.

7. Click OK.

8. In the Device Manager dialog box, click the Action bill of fare, and and then click Scan for hardware changes.

   • You lot may receive a message that states that Windows has to install driver software for your unknown device. If y'all receive this message, click Locate and install driver software (recommended).

   • You lot may besides receive a message that states that a hardware device is being installed and that the uninstalled device is now present in Device Manager.

   Note If you do not receive either message or the hardware device is not installed, go to step three, "Employ Windows Update to find a device driver."

If the device is installed correctly and functions correctly, y'all have resolved the problem and you lot are finished. If the device is installed simply still does not seem to be performance correctly, go to the "Side by side steps" section.

Step 3: Use Windows Update to observe a device commuter

Note To use Windows Update, you lot must be logged on to the computer as an ambassador. To verify that you are logged on to Windows with a user account that is a figurer administrator, visit the following Microsoft Web site:

http://back up.microsoft.com/gp/admin Follow these steps to use Windows Update to scan for a device driver:

1. Click Outset , click All Programs, and then click Windows Update.

   
   If you are prompted for an ambassador password or for a confirmation, type the password, or click Go along.

2. Click Check for updates.

3. To make up one's mind whether updated drivers are available, click View available updates.

   If updates are available, click the driver that you desire to install, and and so click Install.

   
   If you are prompted for an administrator password or for a confirmation, type the password, or click Keep.

If Windows Update is unable to locate the required device commuter, contact the device manufacturer to download the latest device driver for Windows Vista. For data nearly how to exercise this, come across the "More Data" section.

If these methods did not resolve the issue, go to the "Next steps" section.

NEXT STEPS

If these steps did non resolve your event, you may want to inquire someone yous know for help, or yous may want to contact the device manufacturer. You can also use the Microsoft Customer Support Services Web site to discover other solutions to your problem. Some services that the Microsoft Customer Back up Services Web site provides include the following:

• Searchable Cognition Base: Search technical back up information and self-help tools for Microsoft products.

• Solution Centers: View product-specific frequently asked questions and support highlights.

• Other Support Options: Use the Web to enquire a question, contact Microsoft Customer Back up Services, or provide feedback.

If you lot continue to have issues after y'all utilise these Microsoft Web sites or if you cannot find a solution to the problem on the Microsoft Support Services Spider web site, click the post-obit link to contact Support.

http://back up.microsoft.com/contactus

More than Information

For information well-nigh how to contact hardware and software vendors, click the advisable article number in the post-obit listing to view the commodity in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact data, A-Chiliad

60781 Hardware and software vendor contact data, L-P

60782 Hardware and software vendor contact information, Q-ZMicrosoft provides third-party contact information to help you lot find technical support. This contact information may change without discover. Microsoft does non guarantee the accuracy of this third-political party contact information.

For more information about how to troubleshoot sound problems that may occur after you install Windows Vista Service Pack 1, click the following article number to view the article in the Microsoft Knowledge Base:

948481 Y'all experience problems with sound after you install Windows Vista Service Pack 1

For assist with device issues in Windows Vista, visit the following Microsoft web page:

Set up problems in which devices do not work or are not detected in Windows

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